Shipping & Returns
Shipping
- We process orders within two business days. Purchase orders are shipped via USPS Ground Advantage with delivery within two to five days.
- Upon shipping, you will receive an email with a USPS tracking number.
- Weekend orders generally ship on Monday.
Delivery Notices – You will receive an email notification that the USPS driver has delivered your package.
Non-Delivery – If you receive a delivered email but did not receive your package, please contact USPS with your tracking number handy; USPS needs that number to help you. If USPS cannot help you, please contact us directly at info@novothera.com.
Returns Policy
Our goal is to provide you with effective solutions to your skin conditions. We hope you’ll be completely happy with your products, and we will accept any full-size product for a moneyback return (no exchanges) as long as it is 25% full and received within 60 days of initial product delivery.
Here’s how to request your money back:
- To be eligible to claim a refund, you must have purchased Scar Cream or Rapid Healing Cream directly from Novo Thera’s online store.
- You must continuously use the Novo Thera product for at least four weeks; that commitment gives the product a reasonable opportunity to show you visible results.
- If you are not completely satisfied with performance of Scar Cream or Rapid Healing Cream, email us at ask@novothera.com with the subject header Return Guarantee and describe your experience with the product.
- Once your moneyback request is approved, return the product in its original packaging via a trackable mail service to the address provided by our customer care representative.
- Returns must be received at our offices within 60 days of original product delivery.
- Shipping costs for returning the product(s) are the sole responsibility of the claimant.
- Any returns received that were not authorized by our team or that do not meet the return criteria will be recycled/disposed of.